Support

We can help with Nibbii, billing, refunds, Pet Progress backups, and privacy requests.

Contact

Email hello@nibbii.pet. Include the email used for billing, if applicable, and do not send passwords or private keys.

Billing and refunds

Cancel through the Stripe billing link or by emailing support before the next renewal. Cancellation stops future charges; paid access and any included balance lapse at the end of the paid period. Deleting an in-app account or its data does not cancel a Stripe subscription or refund a payment. Cancel billing separately first. See the Refund Policy and Terms.

Pet Progress

Pet Progress backups can help restore local pet progress, but they do not restore billing, account identity, chat history, cloud recovery, credentials, or Sparks.

Age

Nibbii is strictly for people aged 13+.

Privacy

For a privacy request or question, email us. See our Privacy Notice for details and ICO complaint information.