Refund Policy
We want you to genuinely enjoy Nibbii. If it's not for you, getting your money back is simple. Just email us.
이 번역본은 편의를 위해 제공됩니다. 본 문서의 영문판이 정식이며 법적 구속력을 갖는 판본입니다. 번역본과 영문판 사이에 상충이 있는 경우 영문판이 우선합니다.
The gist: 7-day money-back guarantee on the app. Cancel the Managed AI plan anytime. Your legal rights always apply.
The app: 7-day money-back guarantee
Nibbii is a one-time purchase. If the app isn't right for you, email hello@nibbii.pet within 7 days of your purchase and we'll refund it in full. No forms, no hassle.
Nibbii Pro and Managed AI subscriptions
You can stop future renewals at any time. For an iOS subscription, cancel through Apple in iOS Settings or the App Store. For a Stripe subscription, use the available billing portal or contact us. Access normally continues until the end of the paid period.
Refunds for App Store purchases are decided and processed by Apple. Request an Apple refund through the “Report a Problem” service or Apple Support. For direct purchases, contact us and we will apply the advertised guarantee and your statutory rights.
Credit top-ups
One-off credit ("sparks") top-ups are generally non-refundable once purchased, except where the law requires otherwise.
Faulty or misdescribed software
Separate from the goodwill guarantee above, if the app is faulty, doesn't work as described, or doesn't do what we said it would, you're entitled to a repair, replacement, or refund under consumer law. Nothing in this policy limits your statutory rights.
How to request a refund
For an Apple App Store purchase, use Apple's “Report a Problem” service or contact Apple Support; Apple decides and sends those refunds. For a direct Stripe purchase, email hello@nibbii.pet from the address used to buy and we will help.
For the full legal detail, see our Terms of Service.
Last updated 25 July 2026.