Refund Policy
This policy sits alongside your statutory consumer rights and our Terms.
First Pro payment
We offer a 14-day refund promise for your first Pro payment.
Unused paid top-ups
Unused paid top-ups are refundable within 14 days of purchase on request; consumed usage is not refundable except where required by law.
How to request a refund
Request a first Pro payment refund within 14 days of the first Pro payment. Email hello@nibbii.pet from the purchase email with the plan or top-up and purchase date. We process approved refunds within 14 calendar days, returning them to the original payment method through Stripe.
Statutory rights
Nothing in this policy limits statutory remedies for faulty, unavailable, or misdescribed digital content or services.
Cancellation and deletion
Cancel through the Stripe billing link or by emailing support before the next renewal. Cancellation stops future charges; paid access and any included balance lapse at the end of the paid period. Deleting an in-app account or its data does not cancel a Stripe subscription or refund a payment. Cancel billing separately first.
Effective 25 September 2026. We may update these documents for product, legal, or operational changes. Material changes take effect on the stated effective date and will be posted here.